Player support

Complaints and Arbitration

Clear details and supporting records help a complaint receive an accurate review.

Last reviewed: August 2026

Submit a complaint

Use an official support channel and provide the relevant date, reference number, issue description and screenshots. Never submit a password.

Review process

A complaint may be escalated to the relevant account, payment, game or compliance team.

Unresolved disputes

Request an internal review if the initial response does not resolve the matter. External options depend on the governing terms and jurisdiction.